Thaali Support

Need help? Email us at ask@thaali.ai. We usually reply within 2 business days. You can write in English or ਪੰਜਾਬੀ.

Common questions

I didn't get my sign-in code

Check your spam or junk folder and wait a minute before asking for a new code. Make sure you typed your email correctly.

The nutrition estimate looks wrong

You can edit any item before saving: rename it, change the portion, delete it or add a missing item, and the totals update. Adding a hint such as "homemade, made with ghee" helps. All values are estimates, not medical advice.

How many scans do I get?

The free plan includes 3 scans a day (resetting at your local midnight) and your last 7 days of history. Thaali Premium gives unlimited scans and your full history. Premium costs CA$9.99 a month or CA$59.99 a year (launch price), and eligible new subscribers get a 7-day free trial.

Subscriptions, cancelling and refunds

Premium is billed by Apple or Google and renews automatically unless you cancel at least 24 hours before the end of the current period. If you started a free trial, cancel at least 24 hours before the trial ends to avoid being charged. Manage or cancel your subscription in your store account settings:

• iPhone: Settings → your name → Subscriptions → Thaali.
• Android: Google Play Store → profile icon → Payments & subscriptions → Subscriptions → Thaali.

Refunds are handled by Apple (reportaproblem.apple.com) or Google Play. If you reinstall or change phones, open Thaali → Premium → Restore purchases.

Getting a copy of your data

In the app, go to Settings → Your data → Export my data. You get a file with your profile, health information, every meal and links to your meal photos (the links work for 7 days). Keep it somewhere safe: it includes your health information.

Withdrawing consent for your health information

In the app, go to Settings → Your health information → Withdraw consent. Your health details are cleared, and you can choose to delete your meals and photos too. Meal scanning stays off until you consent again.

Changing language

Open Settings in the app and choose English or ਪੰਜਾਬੀ.

Delete your account

In the app (fastest):

1. Open Thaali and sign in.
2. Go to Settings → Delete account.
3. Read what will be deleted, then tap Delete my account permanently and confirm with Delete forever.

Your account is deleted straight away and you are signed out. This cannot be undone.

By email (if you can't use the app): email ask@thaali.ai from the email address you use for Thaali, with the subject "Delete my Thaali account". We will confirm and complete the deletion within 30 days.

What is deleted: your account and sign-in details, profile and health information, your whole meal log, meal photos and scan history.
What may be kept: limited purchase records held by Apple, Google or our subscription provider RevenueCat for legal, tax and accounting purposes.

Deleting your account does not cancel your subscription. Apple or Google bills Premium, so please cancel it in your App Store or Google Play settings first (see Subscriptions, cancelling and refunds above), or you may still be charged.

Privacy

Read our Privacy Policy and Terms of Use.

Thaali provides estimates only and is not medical advice. Always consult a doctor or registered dietitian about your diet and health.